---
title: My iMSense RTL device isn't showing up on the dashboard.
description: My iMSense RTL device isn't showing up on the dashboard.
---

[Skip to content](https://support.gritcargo.com/my-imsense-rtl-device-isnt-showing-up-on-the-dashboard#main-content)

[![](https://support.gritcargo.com/hs-fs/hubfs/gritcargo_logo_lime.png?width=200&height=47&name=gritcargo_logo_lime.png)](https://gritcargo.com/)

- [Submit a Ticket](https://support.gritcargo.com/submit-a-ticket)

Open main navigation

Close main navigation

- [Submit a Ticket](https://support.gritcargo.com/submit-a-ticket)
- [Go to GritCargo.com](https://www.gritcargo.com/)

[Go to GritCargo.com](https://www.gritcargo.com/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://support.gritcargo.com/?hsLang=en-gb)
2. [Troubleshooting](https://support.gritcargo.com/troubleshooting?hsLang=en-gb)
3. [iMSense RTL](https://support.gritcargo.com/troubleshooting?hsLang=en-gb#imsense-rtl)

# My iMSense RTL device isn't showing up on the dashboard.

From the dashboard landing page, have you searched for your iMSense RTL from the list of RTL's allocated to your company?

![RTL List](https://support.gritcargo.com/hs-fs/hubfs/RTL%20List.png?width=534&height=257&name=RTL%20List.png)

If you are unable to find your iMSense RTL, please contact support@gritcargo.com

 

- [Getting started](https://support.gritcargo.com/getting-started?hsLang=en-gb#main-content)

    - [iMSense RTL](https://support.gritcargo.com/getting-started?hsLang=en-gb#imsense-rtl)
    - [Dashboard](https://support.gritcargo.com/getting-started?hsLang=en-gb#dashboard)
- [Guides](https://support.gritcargo.com/guides?hsLang=en-gb#main-content)

    - [iMSense RTL](https://support.gritcargo.com/guides?hsLang=en-gb#imsense-rtl)
    - [Dashboard](https://support.gritcargo.com/guides?hsLang=en-gb#dashboard)
- [Troubleshooting](https://support.gritcargo.com/troubleshooting?hsLang=en-gb#main-content)

    - [iMSense RTL](https://support.gritcargo.com/troubleshooting?hsLang=en-gb#imsense-rtl)
    - [Dashboard](https://support.gritcargo.com/troubleshooting?hsLang=en-gb#dashboard)
- [FAQs](https://support.gritcargo.com/faqs?hsLang=en-gb#main-content)

    - [iMSense RTL](https://support.gritcargo.com/faqs?hsLang=en-gb#imsense-rtl)
    - [Dashboard](https://support.gritcargo.com/faqs?hsLang=en-gb#dashboard)
- [Compliance & Security](https://support.gritcargo.com/compliance-security?hsLang=en-gb#main-content)

    - [iMSense RTL](https://support.gritcargo.com/compliance-security?hsLang=en-gb#imsense-rtl)

[![](https://support.gritcargo.com/hs-fs/hubfs/gritcargo_logo_lime.png?width=200&height=47&name=gritcargo_logo_lime.png)](https://support.gritcargo.com/?hsLang=en-gb)

[mailto:support@gritcargo.com](mailto:support@gritcargo.com) <https://www.linkedin.com/company/gritcargo/>

Copyright © 2025,