--- title: FAQs | Help Centre description: FAQs --- [Skip to content](https://support.gritcargo.com/faqs#main-content) [![](https://support.gritcargo.com/hs-fs/hubfs/gritcargo_logo_lime.png?width=200&height=47&name=gritcargo_logo_lime.png)](https://gritcargo.com/) - [Submit a Ticket](https://support.gritcargo.com/submit-a-ticket) Open main navigation Close main navigation - [Submit a Ticket](https://support.gritcargo.com/submit-a-ticket) - [Go to GritCargo.com](https://www.gritcargo.com/) [Go to GritCargo.com](https://www.gritcargo.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.gritcargo.com/) 2. [FAQs](https://support.gritcargo.com/faqs) # FAQs ## iMSense RTL - [Where do I put my iMSense RTL in my cargo?](https://support.gritcargo.com/where-do-i-put-my-imsense-rtl-in-my-cargo) - [How do I pause my iMSense RTL?](https://support.gritcargo.com/how-do-i-pause-my-imsense-rtl) - [Can my iMSense RTL be sent via airfreight?](https://support.gritcargo.com/can-my-imsense-rtl-be-sent-via-airfreight) - [Is my iMSense RTL complaint?](https://support.gritcargo.com/is-my-imsense-rtl-complaint) - [What battery is inside my iMSense RTL?](https://support.gritcargo.com/what-battery-is-inside-my-imsense-rtl) - [Recharging my iMSense RTL](https://support.gritcargo.com/recharging-my-imsense-rtl-) - [What happens if I press STOP on my iMSense RTL mid-shipment?](https://support.gritcargo.com/what-happens-if-i-press-stop-on-my-imsense-rtl-mid-shipment) - [Is my iMSense RTL United States certified?](https://support.gritcargo.com/is-my-imsense-rtl-european-union-certified-1) - [Is my iMSense RTL European Union certified?](https://support.gritcargo.com/is-my-imsense-rtl-european-union-certified) - [How do I log a ticket?](https://support.gritcargo.com/how-do-i-log-a-ticket-0) - [How can I stop recording on my iMSense RTL?](https://support.gritcargo.com/how-can-i-stop-recording-on-my-imsense-rtl) - [Warranty](https://support.gritcargo.com/warranty-0) - [Charging your iMSense RTL](https://support.gritcargo.com/charging-your-imsense) - [I see a blinking red light on my iMSense RTL](https://support.gritcargo.com/i-see-a-blinking-red-light-on-my-imsense) - [What happens if I push the Start button on my iMSense RTL more than once?](https://support.gritcargo.com/what-happens-if-i-push-the-start-button-on-my-imsense-rtl-more-than-once) - [What does my iMSense RTL Monitor?](https://support.gritcargo.com/what-conditions-do-rtls-monitor) - [How do I discard/dispose of my iMSense RTL?](https://support.gritcargo.com/how-do-i-discard/dispose-of-my-imsense-rtl) - [What are the dimensions of my iMSense RTL?](https://support.gritcargo.com/what-are-the-dimensions-of-my-imsense-rtl) - [Is my iMSense RTL multiple-use or single-use?](https://support.gritcargo.com/is-my-imsense-rtl-multiple-use-or-single-use) - [How much internal memory does my iMSense RTL device have?](https://support.gritcargo.com/how-much-internal-memory-does-my-imsense-rtl-device-have) - [What is the IP Rating of my iMSense RTL?](https://support.gritcargo.com/what-is-the-ip-rating-of-my-imsense-rtl) - [What does the barcode mean on my iMSense RTL device?](https://support.gritcargo.com/what-does-the-barcode-mean-on-my-imsense-rtl-device) - [What is the QR code on my iMSense RTL used for?](https://support.gritcargo.com/what-is-the-qr-code-on-my-imsense-rtl-used-for) - [Where can I get a calibration certificate for my iMSense RTL?](https://support.gritcargo.com/calibration-certificates) - [How do I mount my iMSense RTL?](https://support.gritcargo.com/deployment-of-your-imsense-0) - [What happens if my iMSense RTL loses connection?](https://support.gritcargo.com/what-happens-if-the-logger-loses-connection) - [How much does my iMSense RTL weight?](https://support.gritcargo.com/how-much-does-my-imsense-rtl-weight) - [Does my iMSense RTL use a sim card?](https://support.gritcargo.com/does-my-imsense-rtl-use-a-sim-card) - [How long is the battery life on my iMSense RTL?](https://support.gritcargo.com/how-long-does-the-rtl-battery-last) - [Can my iMSense RTL function in extreme cold or hot environments?](https://support.gritcargo.com/can-the-rtl-function-in-extreme-cold-or-hot-environments) - [I see that "powered by Frigga" is on the iMSense RTL label. What is the connection?](https://support.gritcargo.com/i-see-that-powered-by-frigga-is-on-the-imsense-rtl-label.-what-is-the-connection) See less ▼ ## Dashboard - [How do I download reports from the dashboard?](https://support.gritcargo.com/how-do-i-generate-reports-from-the-dashboard-0) - [How do I search for my RTL iMSense?](https://support.gritcargo.com/how-do-i-search-for-my-rtl-imsense) - [How do I set up a location in the dashboard?](https://support.gritcargo.com/setting-up-locations) - [How do I log a ticket?](https://support.gritcargo.com/how-do-i-log-a-ticket-0-0) - [How do I see my shipments?](https://support.gritcargo.com/how-do-i-see-my-shipments) - [What is the alarm icon for?](https://support.gritcargo.com/what-is-the-alarm-icon-for) - [How do I create a Shipment?](https://support.gritcargo.com/creating-shipments-0) - [How do I change my shipment status on the dashboard?](https://support.gritcargo.com/how-do-i-change-my-shipment-status-on-the-dashboard) - [Where do I find my waybill?](https://support.gritcargo.com/where-do-i-find-my-waybill) - [What is my waybill number?](https://support.gritcargo.com/what-is-my-waybill-number) - [How do I log out of the Dashboard?](https://support.gritcargo.com/how-do-i-log-out-of-the-dashboard-0) - [How do I login to the dashboard?](https://support.gritcargo.com/how-do-i-login-to-the-dashboard-0-1) - [How do I get to the dashboard?](https://support.gritcargo.com/how-do-i-login-to-the-dashboard-0-0) - [What is the difference between Recording and Reporting?](https://support.gritcargo.com/what-is-the-difference-between-recording-and-reporting) See less ▼ - [Getting started](https://support.gritcargo.com/getting-started#main-content) - [iMSense RTL](https://support.gritcargo.com/getting-started#imsense-rtl) - [Dashboard](https://support.gritcargo.com/getting-started#dashboard) - [Guides](https://support.gritcargo.com/guides#main-content) - [iMSense RTL](https://support.gritcargo.com/guides#imsense-rtl) - [Dashboard](https://support.gritcargo.com/guides#dashboard) - [Troubleshooting](https://support.gritcargo.com/troubleshooting#main-content) - [iMSense RTL](https://support.gritcargo.com/troubleshooting#imsense-rtl) - [Dashboard](https://support.gritcargo.com/troubleshooting#dashboard) - [FAQs](https://support.gritcargo.com/faqs#main-content) - [iMSense RTL](https://support.gritcargo.com/faqs#imsense-rtl) - [Dashboard](https://support.gritcargo.com/faqs#dashboard) - [Compliance & Security](https://support.gritcargo.com/compliance-security#main-content) - [iMSense RTL](https://support.gritcargo.com/compliance-security#imsense-rtl) [![](https://support.gritcargo.com/hs-fs/hubfs/gritcargo_logo_lime.png?width=200&height=47&name=gritcargo_logo_lime.png)](https://support.gritcargo.com/) [mailto:support@gritcargo.com](mailto:support@gritcargo.com) Copyright © 2025,